At Blumers, we treat every client and every case as unique – because you are. Some cases take a while because it takes longer than expected for you to recover. Others might be fast because the insurer is keen to get you off their books, which may be the best course of action for everybody.
Because of this variation, there’s no set schedule of how often you and your lawyer should check in with each other. We don’t want to rack up costs by calling you every week just to say hi – there will be some weeks where there isn’t any update to give you. For example, we could just be waiting for medical records from your doctor, or a reply from the other side. These things take time, sometimes a few weeks, and there’s not much we can do in the meantime.
We will always call you when something important has happened on your case, or when we need you to do something (like go to a medical appointment, or find some documents at home for us).
Just because you haven’t heard from us in a while doesn’t mean we’ve forgotten about you! We have an advanced case management system that prompts us to check all our files regularly, and regular case reviews to ensure everything’s on track. Even if we haven’t spoken in a while, your case is not going stale.
Don’t forget: we’re not mind-readers – we need our clients to call us to let us know when something changes in their life. If you’ve got an update on how you’re feeling, how your treatment is going, if you’ve returned to work, if you’ve moved or if you’re going away for a while, please let us know.
Even if you don’t have any update for us, but you feel like you haven’t spoken to us recently, give us a call! We get busy sometimes, but we aim to return all calls by the next business day.